Copy of Ducellier Distributor

The shipping charges shown are for our 'standard' service. We use various carriers depending on destination and weight to provide a reasonably quick service (see delivery schedule) at a competitive price.
However, if you have a preferred carrier, need an express delivery or are ordering large quantities, we will endeavour to tailor the service to meet your needs.
Please be aware that on shipments needing custome clearance, customs charges and handling fees will need to be paid locally in addition to our shipment charge.

Our aim is to send out your complete order in just one consignment. Consequently dispatch may be delayed for up to 5 days to allow us to source any back ordered items.
Due to the Covid-19 pandemic no delivery dates can be guaranteed, but we will do our utmost to get your goods to you as soon as possible.
We cannot guarantee same day dispatch but goods will be dispatched at the earliest opportunity. The Company accepts no responsibility for loss or damage resulting from delay in delivery of goods.

All goods offered via 'Dingocroft's Digital Dispensary' are returnable within 14 days provided they are returned unused and in the original packaging.
Every effort is made to supply parts correctly; it is the customer’s responsibility to check that parts are correct prior to fitting or carrying out preparatory work to the parts. It is our policy to accept returned parts for credit or exchange, incorrectly supplied or otherwise, provided they are returned undamaged, in the case of body parts unpainted, and in the same condition as sold. They must be returned in their original unopened packaging and fit for re-sale.

We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (TSI) as compliant with UK and EU regulations in respect of ADR